Return & Refund Policy
At Kelvioren™, we want you to feel comfortable when shopping with us. This Return & Refund Policy explains the conditions for returns, replacements, and refunds for orders placed through our store.
1. Return Window
We accept eligible return requests within 30 days from the date your order is delivered.
To qualify for a return, the product must meet the following conditions:
- It must be in the same condition as when it arrived
- It must not show signs of use, wear, or damage caused after delivery
- It must include original packaging, if available
- Proof of purchase or order confirmation must be provided
2. How to Request a Return
To request a return, please contact our support team first at:
Email: service@kelvioren.com
If your request is approved, we will provide instructions for the next steps, including return guidance and the correct return process.
Please note:
- Returns must be approved before sending the package back
- Items returned without prior authorization may not be accepted
- Do not send a product back until you have received confirmation from our team
If you have questions before starting a return, you are welcome to contact us for assistance.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully once it arrives.
If you receive:
- a damaged item
- a defective item
- the wrong product
please contact us as soon as possible so we can review the issue and provide an appropriate solution.
When reaching out, it is helpful to include:
- your order number
- a short description of the issue
- clear photos of the product and packaging
4. Non-Returnable Items
Some items may not be eligible for return. These may include:
- personalized or custom-made items
- clearance or final sale items
- gift cards
- products that cannot be returned for safety or handling reasons
- original shipping fees paid at checkout
If you are unsure whether your item can be returned, please contact us before submitting a request.
5. Exchanges
We do not process direct product swaps in every case.
If you would like a different item, the usual process is:
- Request a return for the original product
- Wait for the return to be approved
- Place a new order for the item you would prefer
This helps ensure the replacement order is handled as quickly and accurately as possible.
6. European Union 14-Day Cancellation Right
For orders shipped to countries within the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, without needing to provide a reason.
To qualify under this right, the item must:
- be unused
- be in resalable condition
- include original packaging where applicable
- be accompanied by proof of purchase
This EU right applies where required by law and exists separately from our general 30-day return policy.
7. Refund Process
Once your returned item is received and inspected, we will notify you of the outcome.
If the return is approved:
- your refund will be issued to the original payment method
- processing may take up to 10 business days after approval
Please keep in mind that your bank, card provider, or payment platform may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:
8. Return Shipping Address
Do not send items back without first receiving return approval from our team.
If your return is authorized, we will provide the correct return instructions. Where applicable, returns should be sent to the approved return location below:
Return Address:
AutoZone Auto Parts
35060 Newark Blvd
Newark, CA 94560
Contact Us
If you need help with a return or refund request, please contact us:
Kelvioren™
Email: service@kelvioren.com
Phone: (510) 793-2039
Address: AutoZone Auto Parts, 35060 Newark Blvd, Newark, CA 94560